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Gvoice CRM
An internal enterprise CRM and Project Lifecycle Management platform unifying Sales, HR, Finance, and Technical Operations under one governed workflow engine.
Role
Lead Developer / Architect
Year
2026
Built with
From the first lead to the last invoice, every step should be owned, tracked, and accountable to someone.
Core Architectural Overview
I designed and built the core architecture for Gvoice CRM's Lead-to-Revenue Realization engine, covering the full customer lifecycle from first contact through project delivery and payment.
- Multi-source lead capture with automated assignment and ownership control
- 15-day lead ownership engine with extension requests, claim transfers, and audit trails
- Configurable TAT & Escalation Engine monitoring every business activity across departments
- Workflow automation for BOQ creation, quotation approval, compliance checks, and project closure
- Project execution module covering milestones, tasks, EOD reporting, blockers, and QA
Governance & Business Impact
Beyond features, the platform was built to enforce accountability, giving leadership real visibility into sales, delivery, and profitability without chasing status updates manually.
- Role-based access control across Sales, PMs, Finance, HR, QA, and Admins
- Real-time dashboards for pipeline health, SLA compliance, and revenue forecasting
- Complete audit trail for every approval, ownership change, and escalation
